Getting help with our Atlassian Marketplace apps
We are a small, focused team — which means you talk directly to the person who built the app.
Email: info@keul.tech
Response time: within one business day (Monday–Friday, 09:00–17:00 CET/CEST)
When reporting a problem, please include
- the name of the app and, if known, its version
- your Jira site URL (e.g.
yourcompany.atlassian.net) - the issue key where the problem occurred
- what you expected to happen, and what happened instead
- a screenshot, if the problem is visible in the interface
This lets us reproduce the problem on the first try instead of trading emails.
Feature requests
We read every request. If something is missing from an app, tell us — small, well-defined improvements often ship within a couple of weeks.
Security
To report a suspected security issue, email info@keul.tech with "SECURITY" in the subject line. We acknowledge such reports within one business day.
Privacy
How our apps handle data is documented in our Privacy Policy.